Professional Audio & Television PTY. LTD. - Shipping and buying terms and conditions
PAT is an exclusive Australian and New Zealand distributor for many broadcast, pro-audio and audio visual products. Due to distribution agreements we have with our manufacturers, the products displayed on this website can only be sold in Australia and New Zealand. All product information, technical specifications and prices are subject to change without notice and are not legally binding.
PAT respects your right to privacy under the Privacy Act 1988 (Cth) and is required to comply with the national privacy principles in respect of the collection of personal information from individuals.
The information we collect:
On our website, you will soon be able to order products and subscribe to our online newsletter. The sort of personal information we collect from these pages includes your name, address, email address, telephone number, fax number, credit card information and information about company or workplace.
How you can access or correct personal information:
You may request access to personal information we hold about you by contacting us. If you believe that the personal information we hold about you is incomplete or inaccurate, then you may ask us to amend it. If you have any questions about our policy, or any complaint regarding treatment of your privacy by us, please contact us at firstname.lastname@example.org
How we use the information:
We may use your information to enable us to fulfil any online orders you may place, to send you our newsletter or to keep you up to date with new products and special offers and events by email. Please note that PAT clients can remove themselves from the distribution list by simply typing "remove me" in the subject line of a reply email. We will not without your prior consent disclose personal information collected about you on this website to any other party except in the case of our carriers to whom we supply your name and address details, as well as any particular delivery instructions you have given us.
We do not sell or rent any customer lists!!!
At PAT we consider the security of your information to be of paramount importance. When our site will have e-commerce facilities (coming soon) we will implement security measures designed to provide the peace of mind you should expect when purchasing goods over the internet. When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your PC. We will automatically delete credit card details upon the completion of an order, and therefore retain credit card details for the shortest possible time. If you're uncomfortable using your credit card online, we also accept payment by money order. Please note that while PAT uses its best endeavours to protect all such information at all times, we cannot be responsible for unauthorised access to the information.
Please note that while we make every effort to keep stock levels up-to-date, from time-to-time, a product that says 'Available Now' may be out of stock.
Please note that while we make every effort to keep stock levels up-to-date, from time-to-time, a product that says 'Limited Stock' may be out of stock. As we will not process your credit card until we ship the items, we would advise you if an item is unavailable at the time of order and await further instructions from you.
Availability subject to confirmation
Please note that while we make every effort to keep stock levels up-to-date, some products are only stocked in limited numbers (this is rare however), therefore the availability will need to be checked before we can confirm the order.
Please note that some products we advertise on our website are not released yet. We advertise these products to keep you informed of what will be available in the near future. You can place an order for a product that is advertised as ‘Coming soon' and we will contact you regarding a deposit for the order and an estimated delivery date.
When we need to order an item in for you, the price shown may no longer be current, as new stock shipments may have different prices. Moreover, stock ordered from outside of Australia is subject to the fluctuating exchange rate set by the National Australia Bank. We will inform you of the new price and seek your instructions before proceeding.
Orders to be delivered within Australia, once packed, should be received within 3-5 days. International orders should be received within 5 days of packing.
If you order multiple items and they are not all in stock, we will advise you of their anticipated arrival times, and seek your delivery instructions.
Please ask our sales department to give you a delivery timeline should a product not be in stock. We will then check with the manufacturer how quickly we can have the product in Australia. PAT is not liable for any manufacturing delays caused by the manufacturers, their suppliers or freight agents.
We will accept returns and offer refund or exchange up to 14 days after you receive your order.
Initial delivery charges will only be refunded if the items you are returning are not the products you ordered; that is, if you received the products as a result of our error.
Please wrap the items securely and return them, with your order number on the address label to:
Professional Audio & Television PTY. LTD.
PO BOX 1747
Hornsby Westfield NSW 1635
Please note your name, telephone number and address on a note with the item(s) you are returning.
For further information, please call +61-2-9476 1272 (Monday to Friday 9am to 5pm) or email email@example.com
Cancelling Your Order:
If necessary, you may cancel all or part of your order, provided you contact us before you receive the email notification that your order has been dispatched or was placed with the manufacturer.
Pricing & GST:
Prices shown on the website apply to goods purchased online or within Australia and do not include freight from Sydney to you. When we need to order an item for you, the price shown may no longer be current, as new stock shipments may have different prices. We will inform you of the new price and seek your instructions before proceeding. Note that as of July 1 2000, all prices include GST (Goods and Services Tax), at the rate of 10%. GST is not payable on orders to be delivered outside Australia, and will be deducted as you complete your order if applicable.